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Real Patient Impact: Overcoming Critical Delays of Care

When Miguel, a 32-year-old Spanish-speaking GI patient, faced a critical delay of care due to a lost referral, Azra AI stepped in. Our AI-driven Patient Intelligence™ flagged the issue, enabling a navigator to take action—ensuring Miguel’s treatment stayed on track.

Published on

Feb 25, 2025

Written by

Azra AI

Category

Blog

At Azra AI, we believe that every patient deserves timely, effective care—no exceptions. Our mission is to bridge gaps in healthcare, ensuring that critical diagnoses don’t go unnoticed and that no patient is left behind. Recently, our technology helped in identifying a care delay for Miguel, a 32-year-old Spanish-speaking patient, and ensured he received the medical attention he urgently needed.  

A Patient at Risk

Miguel, a young man with painful gastrointestinal symptoms, faced a delay in care due to a missed referral due to an over-burdened healthcare system. After he was discharged from the Emergency Department, a pathology report was completed but the referral to Medical Oncology (Med Onc) was supposed to be sent promptly. Somewhere in the process, this referral was lost. Without intervention, this oversight would have led to a significant delay in his treatment, potentially impacting his health outcomes.

Azra AI Steps In  

Thanks to Azra AI’s advanced Patient Intelligence™ technology, Miguel’s pathology report was automatically flagged for review. Our AI driven solution immediately alerted the patient navigator who connected with the provider and alerted them of the missing referral. The navigator promptly contacted the Med Onc office, which confirmed they had not received the referral. 

Realizing the urgency, the Med Onc team coordinated with Miguel’s provider to secure the necessary referral and scheduled him for the next steps in his care journey. What could have been a prolonged delay was swiftly corrected, ensuring Miguel remained on track for timely treatment.

Impacting Lives Through AI-Driven Care

Without Azra AI’s proactive intervention, Miguel’s treatment would have been significantly delayed, allowing for further advance of the disease. Instead, our platform enabled real-time identification and resolution of a critical gap in his care pathway. 

For healthcare providers, this is more than just automation—it’s about equality of care. By reducing administrative burdens and ensuring seamless communication between departments, Azra AI empowers medical teams to focus on what truly matters: their patients.

A Future Where No Patient is Left Behind

This success story is a testament to Azra AI’s commitment to revolutionizing healthcare by eliminating inefficiencies and improving patient outcomes. As we continue to expand our services across oncology, cardiology, and neurology, we remain steadfast in our mission to ensure that no patient falls through the cracks. 

Timely intervention can make all the difference. Azra AI is here to make sure it happens.

Learn how Azra AI can help enhance your oncology service lines and break down barriers to care in real-time when you schedule a demo with our team!